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لماذا أصبحت دبي عاصمة العالم في خدمة العملاء بشكل أستباقي؟

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WARNING: Your yt-dlp version (2026.03.17) is older than 90 days! It is strongly recommended to always use the latest version. You installed yt-dlp with pip or using the wheel from PyPi; Use that to update. To suppress this warning, add --no-update to your command/config. WARNING: [youtube] Unable to download webpage: HTTP Error 429: Too Many Requests (caused by <HTTPError 429: Too Many Requests>) ERROR: [youtube] 2WV-Q9-r79g: Video unavailable

Raw Attributes

Source: Restaurant Clinic 🩺
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  • title: لماذا أصبحت دبي عاصمة العالم في خدمة العملاء بشكل أستباقي؟
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  • description: 🚀 خدمة العملاء بشكل إستباقي “الشيخ محمد بن راشد”… في وصف الأستاذ ثامر القاسمي، هو قدوة في خدمة العملاء داخل الإمارات 🇦🇪✨ في حوارنا مع الأستاذ ثامر القاسمي، رئيس جمعية الإمارات لريادة الأعمال، اتكلمنا عن ليه تجربة خدمة العملاء في الإمارات مختلفة… وإزاي تحولت من مجرد “إرضاء عميل” لثقافة شغل بتتحرك لقدام 💡🤝 النقاط اللي بتشرح الفكرة: 1⃣ 👑 قدوة قيادية الأستاذ ثامر شايف إن سمو الشيخ محمد بن راشد قدّم نقلة نوعية في خدمة العملاء على مستوى الدولة. 2⃣ 🏛️ تغيير بدأ من الحكومة التطوير اللي حصل في الجهات الحكومية، خصوصا في دبي، رفع سقف الخدمة وحط معيار جديد للتعامل. 3⃣ 🔥 الأثر وصل للقطاع الخاص المعيار العالي ما وقفش عند المؤسسات الحكومية… ده “عدى” لكمان القطاع الخاص وبقى نموذج بيتقلد. 4⃣ 🤝 الاحترام هو القاعدة مش بس إرضاء العميل… الفكرة إن التعامل يقوم على احترام متبادل يخلي الخدمة أقوى وأوضح. 5⃣ ⚡ خدمة استباقية مش رد فعل المستوى الأعلى إنك تخدم العميل قبل ما يطلب… وتحل المشكلة قبل ما تتحول لشكوى. 6⃣ 🧭 سؤال لازم كل مسؤول يسأله لنفسه لو القيادة بتشتغل بالمنطق ده… يبقى أي شخص في موقع خدمة يسأل: “أنا هطبق ده ازاي؟” 🎯 الخلاصة: خدمة العملاء في الإمارات مش “قسم”… دي ثقافة بتبدأ من فوق، وبتتحول لسلوك يومي يسبق توقعات الناس 👌 🎙️ من بودكاست كونسولتو | عيادة المطاعم 🍽️ @_restaurant_clinic 🎧 حوار غني بالرؤية والخبرة مع الأستاذ ثامر القاسمي 👤 @thamer.alqasimi 🤝 برعاية جمعية الإمارات لريادة الأعمال 🇦🇪 @emiratiea 🎬 بالشراكة مع بوديت للإنتاج 🟠 @poditproduction #خدمة_العملاء #الإمارات #قيادة #حكومة #قطاع_خاص
  • inserted_at: 2026-09-14T14:16:58Z
  • id: 5526853
  • updated_at: 2026-09-26T02:40:43Z
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